Capgemini has established a leadership position in Shared Services with public and private sector clients worldwide and this has enabled us to draw up a Top Ten list of clients’ perceived challenges. A measured and far reaching Shared Services strategy will ensure your organisation has the strength and flexibility to rise to these challenges.
Establishing the motivation for embarking upon a Shared Services transformation
Creating the right strategic framework - where do Shared Services support the long-term goals?
Defining the target operating model depending on the benefits being sought: efficiency, effectiveness, customer centricity or employee experience
Ensuring a shared vision across top management - a leadership driven programme of change
Deciding what to share - corporate services are often the starting point, but there are possibilities across the front, middle and back office
Ensuring that the benefits of transformation are realised
Establishing which implementation route to take at different points along the journey to a shared services operating model
Overcoming resistance to change
Solving technology issues - implementing a new system; integrating or replacing the existing systems and processes
Understanding external factors such as legislative policy changes that might affect requirements or timescales.
SHARED SERVICES NEWS
October 2007
Website enhancements
Please note your personalised access url has changed. Please use sharedservicesjourney.com/
?link=FirstLastname
instead of sharedservicesjourney.com
/FirstLastname in your personal url. For example sharedservicesjourney.com/
?link=PaulBriggs
Kable Report
Read an overview of the latest Kable report entitled 'Shared Services in the European Public Sector'.
Click here.
CAPGEMINI SHARED SERVICES EVENTS
October 2007
Beyond the finance factory
Melanie Knight, Head of UK Shared Services, Capgemini Consulting, gave her views on shared services with the Insider Business Club, an interactive web-conferencing club for finance professionals.
Business Process Architecture model offers an excellent management tool to assess service delivery, prioritise, and accelerate process efficiency and effectiveness improvement within an authority.
Managing performance within Shared Services requires organisations to combine multiple objectives and metrics.
Improving Governance between Business and IT Services Download as PDF
This in depth white paper considers the opportunities and challenges presented by new technologies and how there is a need for improving governance between business and IT services. It looks at how to build decision frameworks that are better suited to the new circumstances of today’s technology environments.
With the convergence of high-performance computing and data analysis, global high-speed communications and even advanced sensing, the time is right to; simplify IT, enable a tighter mapping of IT to business goals and reduce IT costs through reuse of solution. This paper also offers the opportunity to register for the new SOE book.
Download as PDF
